Terms of Service
Effective Date: 05/07/2025
Company: ZAI-Agency
Website: https://zai-agency.com/home
1. Acceptance of Terms
By accessing or using any services provided by ZAI-Agency, including AI chatbots, AI voice agents, and related marketing solutions , you agree to be bound by these Terms of Service. If you do not agree, you must not use the Services.
2. Services Provided
ZAI-Agency offers the following Services:
2.1. Custom-built AI chatbots for customer engagement, lead generation, and support.
2.2 .Voice-based AI agents for phone-based customer interaction and automation.
2.3. Integration of AI agents with third-party tools (e.g., CRMs, calendars, spreadsheets).
2.4. Marketing strategies that incorporate AI tools for automation and optimization.
All Services are subject to change, enhancement, or discontinuation at our discretion.
3. Client Responsibilities
You agree to:
3.1. Provide accurate and complete information for project scoping and execution.
3.2. Ensure your use of AI tools complies with applicable laws and ethical standards.
3.3. Avoid using the Services for unlawful, misleading, or deceptive purposes.
3.4. Maintain the confidentiality of any access credentials provided by ZAI-Agency.
You are solely responsible for how your customers interact with the deployed AI systems.
4. AI Behavior and Limitations
Our AI agents are designed to simulate natural interaction and provide useful responses. However:
4.1. They do not offer legal, medical, or financial advice.
4.2. They may generate inaccurate or inappropriate content if misused.
4.3. You understand and accept the experimental nature and evolving limitations of AI systems.
ZAI-Agency is not liable for any unintended consequences resulting from the output of AI tools.
5. Intellectual Property
5.1. ZAI-Agency retains ownership of all proprietary tools, source code, prompts, scripts, and configurations unless otherwise agreed upon in writing.
5.2. You retain ownership of your company’s content, branding, and user data provided to us.
5.3. Any custom AI build may be licensed to you for commercial use but not resold or redistributed without permission.
6. Payment Terms
6.1. Services may be billed as a one-time fee, monthly subscription, or project-based pricing as agreed upon in the service contract.
6.2. Late payments will not incur interest and/or suspension of services.
6.3. All fees are non-refundable unless otherwise specified in writing.
7. Confidentiality
Both parties agree to keep confidential information exchanged during the course of service delivery private and secure. This includes trade secrets, client data, and proprietary strategies.
8. Data and Privacy
ZAI-Agency may process limited customer interaction data for improving AI performance or troubleshooting. We do not sell or share client data with third parties unless required by law or authorized by you.
Refer to our Privacy Policy for full details.
9. Third-Party Integrations
If you request integration with third-party services (e.g., Google Calendar, Zapier, Twilio), you are responsible for ensuring compliance with those services' terms. ZAI-Agency is not liable for changes or failures in third-party systems.
10. Termination
We reserve the right to suspend or terminate your access to Services if:
10.1. You breach any provision of these Terms.
10.2. You misuse or abuse the AI systems.
10.3. Non-payment or prolonged inactivity occurs.
Upon termination, your access to AI systems and data may be revoked.
11. Disclaimers
The Services are provided “as is” and “as available.” We do not guarantee that the Services will be error-free, uninterrupted, or suitable for every business scenario.
12. Limitation of Liability
To the fullest extent permitted by law, ZAI-Agency shall not be liable for indirect, incidental, or consequential damages arising out of or relating to your use of the Services.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles.
14. Changes to Terms
We may update these Terms from time to time. Continued use of the Services after any changes constitutes your acceptance of the revised Terms. The latest version will always be available on our website.
15. Contact Us
If you have any questions about these Terms, please contact us:
ZAI-Agency
Email: [email protected]
Website: https://zai-agency.com/home