Effective Date: 05/07/2025
Company: ZAI-Agency
Website: https://zai-agency.com/home
ZAI-Agency values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.
By accessing our services, you consent to the data practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Business name
Email address
Phone number
Billing information
Other identifying information voluntarily submitted by you
b. Business and Customer Data
Information you provide about your business or your customers for chatbot or voice agent training and deployment
Scripts, prompts, files, or content used to configure AI systems
Customer interactions processed through our AI systems
c. Technical Data
IP address
Browser type
Device information
Cookies and usage data
Access times and referring URLs
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and maintain our Services
To communicate with you about updates, support, or billing
To customize or train AI systems based on your business needs
To improve the functionality and performance of our AI tools
To detect and prevent fraudulent or unauthorized activity
To comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal or business data. We may share information only in the following circumstances:
Service Providers: With trusted third-party partners who help us operate (e.g., cloud hosting, CRM tools, voice or chat platforms).
Legal Requirements: If required by law, subpoena, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred under confidentiality protections.
4. Data Storage and Security
We use industry-standard security practices to protect your data, including encryption, secure hosting environments, and access controls. However, no method of transmission over the internet or storage system is 100% secure. You use our services at your own risk.
5. Data Retention
We retain personal and business data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
You may request deletion of your data at any time, subject to applicable laws and contractual obligations.
6. Your Rights
Depending on your location, you may have rights under data protection laws such as GDPR or CCPA, including:
The right to access, update, or delete your personal data
The right to object to or restrict certain processing activities
The right to data portability
The right to withdraw consent at any time
To exercise any of these rights, contact us using the information in Section 9.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Understand how visitors use our site
Improve site performance and security
Personalize your experience
You may control cookie preferences via your browser settings.
8. Third-Party Links
Our website or services may include links to third-party websites or tools. We are not responsible for their privacy practices. Please review their privacy policies separately.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact us at:
ZAI-Agency
Email: [email protected]
Website: https://zai-agency.com/home
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Effective Date” at the top. Continued use of our services constitutes your acceptance of the revised policy.